Werewolves on the phone

It's not quite a full moon today, but good lord...the office was brutal.

Angry, crazy, confused, mean and irrational people. All day long.

I spent about 20 minutes on the phone with a man who is, without a doubt, the biggest asshole in Montana.

Two entirely separate women who seemed to be befuddled by the days of the week, and the concept (which I thought was fairly basic) of the "weekend." Thus, both of them had ordered things shipped Federal Express Second Day Air on Thursday. And were they ever pissed to find that those packages were going to be delivered Monday. Like I made up the idea of Saturday and Sunday just to amuse myself.

[sigh]

I have never before been tempted to threaten a customer, but today it was on the tip of my tongue a couple of times:

I have your home address, your phone number and all your credit card information. Do you think it's really wise to try to see exactly how much abuse I am willing to take?

I would never do such a thing, but I would love to suggest it just once.